Delivery, Return and Refund Policy

Last updated: September 10, 2022

Thank you for shopping at ZEALOUS MOLDS.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on deliveries, refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either « the Company », « We », « Us » or « Our » in this Agreement) refers to ZEALOUS SARL, 7, Lotissement Mabrouka, No. 2, Industrial Zone Ain Atiq, 12013 Temara.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to ZEALOUS MOLDS, accessible from https://www.zealousmolds.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  1. Delivery Policy
  2. 1. General Information

All orders are subject to product availability. All orders received within the working hours (9:00 – 15:00) are processed internally the same day.

 

1.2. Delivery Location

All items are shipped worldwide via express couriers or any other air cargo.

 

1.3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except local holidays.

Please note we do not ship on [Saturdays and Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

1.4. Shipping Costs

Shipping costs are based on the weight and volume of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

Local taxes of the country of destination (if applied) will be charged on you separately, upon the arrival of goods to the country of destination. Our service does not cover this cost.

Sales tax is charged according to the province or territory to which the item is shipped.

 

1.5. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at contact@zealousmolds.com.

 

  1. Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@zealousmolds.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

  1. Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 

  1. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

7, lotissement Mabrouka, No. 2, Zone Industrielle Ain Atiq,
12013 Temara
Morocco

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@zealousmolds.com